Your questions, answered.

Working with us

Is there a limit to how many amends can we make?

We get how important it is that your project goes off without a hitch. That’s why we’ll make amends until you’re happy. You’ll work closely with the Bubble team throughout your project, so there’s plenty of opportunity to have your say – and we won’t take it personally, promise!

Will I have access to a dedicated project team?

Absolutely. When we welcome you onboard, you’ll be assigned a dedicated team based on your requirements. With your very own Zonnex dream team, your project will be smooth sailing as all team members will get to know you, your brand and your goals from the inside out. It also means you’ve got a designated point of contact at all times.

Can I come to the studio and sit with a designer?

Yes! We’re more than happy to have you over to the Bubble office to chew over any ideas and walk you through the design. Just let us know when you’d like to come in so we can stick the kettle on!

How long does it take to complete a project?

Just like your business, your project will be totally unique. We don’t do anything off-the-shelf. Once we’ve scoped out your project, we’ll be more than happy to provide an accurate estimate for project completion.

Do you work with SMEs and start-up businesses?

Yes, we love working with businesses of all sizes to achieve big results. Whether you’re just establishing yourselves in your industry or looking to switch things up, it’s a great time to get in touch with the team and see how we can help you hit your goals.

Do you offer payment plans?

Need to spread the cost across multiple payments? No problem. We’re more than happy to set up a payment plan to keep things manageable.

What types of industries do you work with?

Over the years, we’ve worked with more than 600 businesses in all kinds of industries, from startups to global organisations. Whether you’re after a new website that really shows off your SaaS platform, you need a big print campaign for your furniture business, or you’re a construction company in need of a brand new look, we’d love to work with you.

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What’s the process for starting a project with Zonnex?

Whatever your project, we really like to get under your skin. We want to know exactly what makes your customers tick. Following an initial consultation, we’ll create a bespoke proposal and quotation for your project. Then, we’ll work closely with you to kick your project off in style with a detailed brief. You’ll be kept up to speed throughout the design and development process, where we’ll ask for thoughts and feedback ahead of the final delivery.

Can you work with existing branding?

Of course. If you’ve already got an established brand with guidelines to boot, our experienced designers will create something that looks and sounds just like ‘you’!

Will I receive ongoing support from Zonnex?

Once you’re part of our Zonnex, we’re only a call or email away! We offer ongoing support for social media, content and email marketing creation, as well as web hosting and support if you’ve had a website designed with us. Got an idea for a new project? We’re all ears!

Other questions

What services do you offer that can support our marketing goals?

As a full service creative design agency, a better question might be ‘what don’t we do?’ From web design to brand design, and even social media management, we’ve got the creative and marketing for your business covered.

Where is your studio based?

We’re based in the market town of Retford in Nottinghamshire, England. This perfectly positions us to support businesses in Chesterfield, Nottingham, Sheffield, Doncaster, Lincoln and even further afield.

How long have you been established?

We’ve been helping businesses look their best since 2000. Combine over two decades of experience with our vibrant, energetic team and you’ve got a match made in heaven. We love our clients, and they love us too! Check out our 5* reviews and see for yourself…

Where can I see your previous work?

Take a peek at some of our favourite projects over in our portfolio, or get in touch if you’d like to see how we can handle something specific.

Can you handle urgent projects?

We get that emergencies sometimes happen. While we’ll always do our best to accommodate urgent projects, it depends on our current workload.

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